1. Introduction

Ninth Line Pools (“Company,” “we,” “us,” or “our”) is committed to protecting your privacy and ensuring compliance with applicable laws, including:

Canada’s Anti-Spam Legislation (CASL)

Applicable telecommunications and messaging regulations

A2P messaging compliance requirements

This Privacy Policy explains how we collect, use, disclose, and safeguard your information when you interact with our website, services, and messaging programs.

2. Information We Collect

We may collect personal information that you voluntarily provide, including:

Full name

Email address

Phone number (including mobile number for SMS communications)

Address and service-related details

Any information submitted through forms, bookings, or inquiries

We may also collect technical data such as:

IP address

Browser type

Device information

Website usage data

3. How We Use Your Information

We use your information to:

Provide and manage our services

Respond to inquiries and customer requests

Send appointment confirmations and service updates

Deliver SMS communications (with your consent)

Improve our website and services

Comply with legal and regulatory requirements

4. SMS Communications & A2P Compliance

4.1 Consent to Receive Messages

By providing your phone number and opting in, you provide express consent to receive SMS or MMS messages from Ninth Line Pools in accordance with CASL requirements.

Consent may be obtained through:

Website forms with explicit opt-in

Verbal or written consent

Customer-initiated contact

Service requests or bookings

You may withdraw consent at any time.

4.2 Types of Messages

Messages may include:

Appointment confirmations and reminders

Service notifications and updates

Customer support communications

Promotional or marketing messages (only with explicit consent)

4.3 Message Frequency

Message frequency may vary depending on your interaction with our services.

4.4 Opt-Out Instructions

You can opt out at any time by replying:

STOP

You will receive confirmation of your opt-out, and no further messages will be sent unless you re-subscribe.

4.5 Help Instructions

For assistance, reply:

HELP

Or contact us at:

Email: [email protected]

Phone: 15194951117

4.6 Message & Data Rates

Standard message and data rates may apply based on your mobile carrier and plan.

4.7 Carrier Disclaimer

Mobile carriers are not liable for delayed or undelivered messages.

4.8 No Sharing of SMS Consent

We do not sell, rent, or share SMS opt-in data or consent with third parties for marketing purposes.
This data is used solely to provide requested communications.

5. Disclosure of Information

We may share your information only with:

Service providers (e.g., hosting, CRM, messaging platforms)

Contractors or vendors assisting in operations

Legal authorities when required by law

All third parties are required to maintain confidentiality and use data only for authorized purposes.

6. Data Retention

We retain personal information only as long as necessary to:

Fulfill service obligations

Comply with legal requirements

Resolve disputes and enforce agreements

7. Data Security

We implement appropriate safeguards, including:

Secure servers and encryption

Access controls

Regular system monitoring

However, no method of transmission is 100% secure.

8. Your Rights (Canada)

Under applicable Canadian privacy laws, you have the right to:

Access your personal information

Request correction of inaccurate data

Withdraw consent at any time

Request deletion where applicable

To exercise your rights, contact us using the details below.

9. Cookies & Tracking Technologies

We may use cookies and similar technologies to:

Improve website functionality

Analyze usage patterns

Enhance user experience

You may manage cookie preferences through your browser settings.

10. Third-Party Services

Our website may contain links to third-party websites.
We are not responsible for the privacy practices of those external sites.

11. Updates to This Policy

We may update this Privacy Policy periodically.
Changes will be posted on this page with an updated effective date.

12. Contact Information

If you have questions about this Privacy Policy or your data, please contact:

Ninth Line Pools
Email: [email protected]
Phone: 15194951117
Address: 64 Beattie Avenue London Ontario Canada N5W 2P2